All Systems Operational

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UltraDNS

DNS Resolution

Operational

Zone Propagation

Operational

Primary Zone Transfer

Operational

Secondary Zone Transfer

Operational

API

Operational

Portal

Operational

Reporting

Operational

UltraDNS Firewall

DNS Resolution

Operational

API

Operational

Portal

Operational

Reporting

Operational

Categorization

Operational

Customer Support

Support Portal

Operational

Phone

Operational

1

Upcoming Maintenances

2

Incidents Last 30 Days

2

Maintenances Last 30 Days

External Services

Status.io

Scheduled Maintenance

UltraDNS Portal Maintenance October 22, 2024Planned Maintenance

Schedule

October 22, 2024 9:00PM - 11:00PM UTC

Components

UltraDNS

Service

Portal

Description

Maintenance will be performed on the UltraDNS Portal: October 22, 2024 9:00pm - 11:00pm UTC During this time SSO/SAML users may experience brief issues when logging into the portal. There are no expected issues with propagation or resolution.
System status for UltraDNS services. For inquiries, visit https://www.ultraproducts.support/hc/en-us

History (Last 7 days)

UltraDNS Database Maintenance – Oct 20th 2024Planned Maintenance

Description

We will be performing database maintenance on 20th Oct 2024 from 4 AM UTC to 8 AM UTC. For a few minutes within the maintenance window, UltraDNS Managed Services Portal (https://portal.ultradns.com) and the REST API (https://api.ultradns.com) transactions may encounter errors and need to be attempted again. In addition, Site Backer, Traffic Controller fail over events and Primary domain propagation may be delayed for few minutes during the maintenance period. There will not be any impact to DNS resolution, as existing data will continue to resolve throughout.


Components

UltraDNS


Service

Zone Propagation, API, Portal


Schedule

October 20, 2024 4:00AM - October 20, 2024 8:00AM UTC


October 20, 2024 8:00AM UTC
[Update] Scheduled maintenance is complete.

October 20, 2024 4:00AM UTC
[Update] Scheduled maintenance is starting.
SiteBacker/Traffic Controller/Simple Load Balancing Failover/Failback DelaysPartial Service Disruption

Incident Status

Partial Service Disruption


Components

UltraDNS


Service

Zone Propagation



October 15, 2024 6:13PM UTC
[Resolved] Resolved Sept 29

September 29, 2024 6:57PM UTC
[Monitoring] Current Status: We have resolved all issues related to SiteBacker/Traffic Controller/Simple Failover failover/failback at this time. We will continue to monitor. Previous Impact: 15:30 - 16:50 UTC: Manual failover/failback for SiteBacker/Traffic Controller/Simple Failover pools were delayed. 15:30 - 18:50 UTC: Probe-driven failover/failback for SiteBacker/Traffic/Simple Failover pools were delayed. While the issue was ongoing, there would have been propagation delays to any SiteBacker/Traffic Controller/Simple Failover whose serving records needed to change as a result of either manual or probe-driven changes. There was no impact to SiteBacker/Traffic Controller/Simple Failover pools that didn't need to make record updates and no impact to DNS records that do not use SiteBacker/Traffic Controller/Simple Failover.

September 29, 2024 6:19PM UTC
[Monitoring] Current Status: Probe-driven (automated) failovers/failbacks for SiteBacker/Traffic Controller/Simple Failover are restored in some regions but still facing delays in a few regions. We are working to restore to normal propagation times in remaining regions and will update once this issue has been resolved in all locations. Previous Impact: 15:30 - 16:50 UTC: Manual failovers for SiteBacker/Traffic Controller/Simple Failover were delayed.

September 29, 2024 5:48PM UTC
[Monitoring] Start Time: 15:30 GMT Current Status: We see SiteBacker/Traffic Controller/Simple Load Balancing force fail/force active updates processing again. However, we are still seeing issues with new probes and updates to probe definitions for existing pools. Previous Impact: All failover/failback events for Sitebacker/Traffic Controller and Simple Load Balancing pools were delayed.

September 29, 2024 5:03PM UTC
[Monitoring] Start Time: 15:30 GMT End Time: 16:50 GMT Current Status: We have mitigated the root cause and see SiteBacker/Traffic Controller/Simple Load Balancing failover/failback updates processing as normal again. We will continue to monitor. Previous Impact: All failover/failback events for Sitebacker/Traffic Controller and Simple Load Balancing pools were delayed.

September 29, 2024 5:00PM UTC
[Monitoring] We are failing over service to USWEST, and things are coming up. We will share updates in next 15 mins.

September 29, 2024 4:41PM UTC
[Identified] Starting from 15:30 AM GMT, all failover/failback events for Sitebacker/Traffic Controller and Simple Load Balancing pools are delayed. We have identified the root cause and are working on mitigation.