UltraDNS, UltraDNS Firewall, Customer Support
DNS Resolution, Zone Propagation, Primary Zone Transfer, Secondary Zone Transfer, API, Portal, Reporting, Categorization, Support Portal, Phone
October 20, 2025 12:44PM UTC
[Resolved] Propagation delays and portal service issues have been resolved. We are still seeing delays in the report center at this time. All other services have been restored at 9:42 UTC
October 20, 2025 9:42AM UTC
[Investigating] Propagation delays and portal service issues have been resolved. We are still seeing delays in the report center at this time. All other services have been restored.
UltraDNS Team
October 20, 2025 9:36AM UTC
[Investigating] The UltraDNS Portal service has been restored at this time. We will provide further updates as we have them.
UltraDNS Support
October 20, 2025 9:20AM UTC
[Investigating] We are actively investigating a zone propagation issue and are making every effort to restore services as soon as possible. During this time changed or newly added records may take longer to update in some regions. Existing records records will continue to resolve as normal. We will provide updates as they occur or every hour, whichever comes first.
October 20, 2025 8:51AM UTC
[Investigating] Teams are still working to resolve this issue. We will provide further updates as we have them.
UltraDNS Team
October 20, 2025 8:30AM UTC
[Investigating] Secondary zone propagation is not having impact. Only new secondary zones provisioning is impact. Primary zone propagation and provisioning is having impact.
October 20, 2025 8:24AM UTC
[Investigating] UltraDNS Platform – US East portal login failures and API 500 errors observed, propagation delays. DNS resolution remained unaffected.
October 20, 2025 8:09AM UTC
[Investigating] Start Time: 07:51 UTC
We are actively investigating a zone propagation issue and are making every effort to restore services as soon as possible. During this time changed or newly added records may take longer to update in some regions. Existing records records will continue to resolve as normal. We will provide updates as they occur or every hour, whichever comes first.
October 20, 2025 8:05AM UTC
[Investigating] Provisioning and Propagation are degraded due to AWS latency increased in USEAST1. Propagation is now behind 15 mins.
